Due to current circumstances surrounding COVID-19, our processing time may be slower than usual. Our team is working extra hard to get things out as quickly as possible, but some things may be out of our control. Shipping carriers are overwhelmed and trying their best as well, especially for international shipping.
Thank you for your patience and understanding during this unusual time.
Order Processing Time for Made-To-Order Items: 1-3 weeks
Order Processing Time for Ready-to-Ship Items: 1 week
Please note: If RTS items are combined with MTO items, the entire order will be on hold and ship out as soon as the rest of the items are ready.
Delivery time will vary depending on your region and the shipping method chosen. Please note that turnaround times may be longer during launches of new collections and sales due to the high volume of orders received. itsinyourheadnow. is not liable for any delays or missing packages, and will not replace lost packages. Upon fulfillment of your order, your tracking number will be e-mailed to you.
See our shipping policy for more information.
Once your order ships you should receive an email with tracking information attached. Please allow up to 24 hours for USPS to update its location.
We only offer shipping to Canada and within the USA at this time.
International orders are considered FINAL SALE once shipped and are therefore ineligible for refund or exchange.
itsinyourheadnow. is not responsible for duty or import fees incurred by shipping outside the US. Online buyers are responsible for import charges when ordering from another country.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
We are not responsible for lost damaged or stolen packages. We cannot be held responsible for damages of products that occurred during shipping or stolen packages. We prove tracking with every purchase, and thus can not help any further besides resending tracking information. We encourage you to contact your local USPS office.
We are not responsible for replacing items.
If there is a product defect, upon delivery, please contact us via email and we can discuss it with you.
Please ensure your shipping address is correct prior to place your order as we cannot alter it once your order is placed. If your package is sent back due to an address error or post office error we are not responsible for getting your package back to you. We will notify you that is has come back and you're welcome to pay to have it shipped. If you are not wanting to pay for it to be shipped again we are happy to refund your order.
You may request an order cancellation within 24 hours.
We occasionally run misprint sales. Follow along with us on Instagram at @itsinyourheadnow.com for the latest updates on any active promotions.
We do not adjust prices if you purchased before a sale started. However if you forgot to add a discount code for a sale please contact our customer service department and we will be more than happy to help you!
Shopping online can be hard. To make your shopping experience stress free, returns are accepted 7 days from delivery date for a store credit. Shipping costs incurred are the responsibility of the buyer. All sale, misprint sale items and socks are final sale.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
We do not accept returns for refunds.
We do accept exchanges but for shop credit only. We do not do item for item exchange, due to the difficulty of keeping our inventory in stock.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, you will send the items to be returned to:
MINIMALIST FOLK CO.
Salzburger Str. 59.
Lambach, 4650
We recommend sending via USPS Padded Flat Rate Envelope with tracking. Tracking is important because we can not process a return if an item has not been received and tracking is not available. This will ensure that your exchange items make it to the proper place. Shipping and postage costs are non-refundable.
Upon receipt of items we will issue shop credit, minus the restocking fee (€6.00)
Shop credit expires a year from the date given.
Please note that shipping costs are not reimbursed for any purchases.
Please note that items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at [email protected].
Certain types of items cannot be returned such as sale items, misprint items, clearance items, socks, or sweatbands.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be granted store credit. Note that a €6.00 restock fee will be deducted from store credit.