Frequently Asked Questions

COVID-19 Safety Procedures

Due to current circumstances surrounding COVID-19, our processing time may be slower than usual. Our team is working extra hard to get things out as quickly as possible, but some things may be out of our control. Shipping carriers are overwhelmed and trying their best as well, especially for international shipping.

Thank you for your patience and understanding during this unusual time.

When can I expect my order to arrive and ship?

Order Processing Time for Made-To-Order Items: 1-3 weeks

Order Processing Time for Ready-to-Ship Items: 1 week

Please note: if RTS items are combined with MTO items, the entire order will be on hold and ship out as soon as the rest of the items are ready. 

Delivery time will vary depending on your region and the shipping method chosen. Please note that turnaround times may be longer during launches of new collections and sales due to the high volume of orders received. itsinyourheadnow. is not liable for any delays or missing packages, and will not replace lost packages. Upon fulfillment of your order, your tracking number will be e-mailed to you.

See our shipping policy for more information.

Do you ship internationally?

We only offer shipping to Canada and within the USA at this time.

See our shipping policy for more information.

Do you have any current discount codes?

We occasionally run misprint sales. Follow along with us on Instagram at @itsinyourheadnow.com for the latest updates on any active promotions. 

Do you accept returns or exchanges?

Shopping online can be hard. To make your shopping experience stress free, returns are accepted 7 days from delivery date for a store credit. Shipping costs incurred are the responsibility of the buyer. All sale, misprint sale items and socks are final sale.

See our refund policy for more information.

Can I cancel my order?

You may request an order cancellation within 24 hours.

What is the best way to get in touch with you?

You can contact us via e-mail at [email protected] or through our websites contact form. While we can also receive direct messages through Instagram, it is not our preferred method of communication. Due to the large volume of Direct Messages we receive each day, it is not always possible to keep track of each one. Please note that while we do our best to return each message within 24-48 hours, we may be slower to respond to any messages beyond regular business day hours. Thank you so much for your understanding!